HomeRecruitmentPrime Takeaways from the First-Ever Lever Buyer City Corridor

Prime Takeaways from the First-Ever Lever Buyer City Corridor


Make use of just lately held its first-ever Lever Buyer City Corridor. Hosted by Katie Ballantyne, VP, Buyer Success Operations, this partaking session featured Govt Leaders from totally different components of the group, together with Lucy Zarlengo, Chief Advertising Officer, Chris Stewart, Chief Buyer Officer, and Madhav Nair, Chief Know-how Officer.

Through the dwell occasion, these leaders shared their experiences, firm imaginative and prescient, and experience about expertise acquisition, the shopper expertise, recruitment know-how, and product innovation. Every panelist highlighted their skilled journey, discussing defining profession moments and sharing invaluable recommendation for attendees.

Right here, we spotlight key insights from the dialogue and recap a number of the moments featured throughout this session. 

Expertise Acquisition Challenges and Insights

Katie and Lucy mentioned a number of subjects inside the present expertise acquisition panorama, together with analyst insights, Make use of knowledge, and on a regular basis challenges going through recruiting professionals. 

Lucy highlighted probably the most urgent challenges based mostly on knowledge from the Make use of Recruiter Nation Report and shared methods to enhance candidate high quality and velocity up the hiring course of, together with embracing scalability, know-how optimization, and data-driven choice making.

Katie and Lucy additionally mentioned the Make use of model and the corporate’s imaginative and prescient to extra clearly construct out an overarching model that’s related to the experiences of shoppers, aligned with every product line, differentiated out there, and supported by analysis.

View Lucy Zarlengo, Chief Advertising Officer, talk about challenges and insights across the present expertise acquisition panorama. 

Elevating the Lever Buyer Expertise

When Chris Stewart, Chief Buyer Officer, joined the group in mid-2023, he started by happening an in-depth buyer listening tour,

In line with Chris, “I spent a whole lot of time with clients throughout all of Make use of’s product strains and a whole lot of what I heard was thematic — to capitalize on the issues we do effectively and to give attention to enhancing perceived gaps of buyer help and common interactions.”

Chris mentioned the significance of orchestrating the behind-the-scenes interactions and ensuring the moments of reality for purchasers are strong after they want us. 

The dialog additionally turned to making sure higher data and self-service capabilities, providing insightful benchmarking, and making a neighborhood platform for purchasers this yr, the place they will work together and interact in information sharing. 

Chris additionally highlighted how important it’s for recruiting groups to convey the worth and affect of their expertise acquisition efforts and align them to enterprise outcomes. Check out this video spotlight under.

Product Technique Focus Areas

The dialog between Katie and Madhav Nair, Chief Know-how Officer, targeted on the worth of suggestions in shaping product technique. Madhav shared his imaginative and prescient for making a vacation spot the place clients can join and share experiences. 

He additionally emphasised the significance of guaranteeing innovation is an on a regular basis dedication to product growth. “First, we imagine innovation occurs in every single place inside the firm, and it’s not simply restricted to the analysis and growth groups. However doing this in a sustained method and guaranteeing innovation is a part of on a regular basis growth, that’s what I’m actually captivated with.” 

Madhav and Katie additionally mentioned high-level product focus areas this yr and examined the place investments are being made to boost and optimize the shopper expertise for the yr forward. 

View Madhav Nair, Chief Know-how Officer, discussing the significance of buyer suggestions in product technique. 

Pleasure for What’s Subsequent

Make use of is grateful for the chance to serve clients and to fulfill their wants by means of modern recruitment know-how. Our Management Crew firmly believes in open communication, prioritizing buyer suggestions, and steady enchancment. And they’re energized by the dedication to assist clients drive recruiting outcomes and align expertise acquisition methods to enterprise success.

The Lever Buyer City Corridor concluded with every Govt Chief reiterating their pleasure for the yr forward. Lucy, Chris, and Madhav strengthened their dedication to buyer progress and success. We admire these clients who took time to affix us throughout this session and stay up for the subsequent time we are able to join, meet you in particular person, and be part of collectively once more throughout our subsequent Lever Buyer City Corridor.

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