In healthcare staffing, each minute counts, so having a seamless and environment friendly credentialing course of could make all of the distinction. In a survey of over 240 healthcare staffing corporations, over one-third of respondents reported that the credentialing course of is simply too time-consuming, and plenty of additionally stated they lacked the know-how for environment friendly operations when amassing and sustaining credentials. Companies that elevate their credentialing course of have a chance to supply a candidate and supplier expertise that stands above the remainder.
To make clear how they upleveled their credentialing course of, we sat down with trade consultants Latisha Turner, Director at RN Community, and Cecilia Merrill, Director of Operations at CrossMed Healthcare. Try a recording of their dialog or learn our recap for his or her insights on boosting effectivity, driving compliance, and supercharging your credentialing course of.
Centralizing credentialing for effectivity
Healthcare staffing has come a great distance from managing credentials by way of faxed paperwork and emails. The arrival of Compliance Supervisor has centralized the complete course of, offering credential specialists with a unified platform. Having all info in a single spot simplifies duties and permits Merrill’s and Turner’s groups to deal with important elements of the credentialing course of.
Enhancing supplier expertise
Healthcare is 24/7. Why not present a self-service credentialing resolution that meets suppliers the place they’re, any time of day? Bullhorn’s Compliance Supervisor acts as a one-stop store for suppliers, permitting them to add paperwork, certifications, and even photographs instantly. “From a supplier standpoint, it gives a greater expertise as a result of they’ve 24/7 entry,” Turner stated. This user-focused strategy saves suppliers precious time and ensures that they continue to be compliant with ease.
Automating expiration reminders
Guarantee your suppliers’ credentials by no means expire once more. Each RN Community and CrossMed are gearing as much as automate expiration reminders, a function that ensures well timed renewals. By sending automated alerts 30, 60, or 90 days earlier than expiration dates, staffing businesses can proactively handle credentials, decreasing the danger of last-minute cancellations and guaranteeing seamless placements.
Exceeding your shoppers’ expectations
Streamlining the credentialing course of has a direct correlation with enhancing shopper relationships. With Compliance Supervisor, businesses can supply shoppers a dependable and environment friendly service. The flexibility to ship compliant professionals promptly has led to improved shopper satisfaction scores.
CrossMed, for example, noticed a big rise in its clearance fee from 79% to 91% since adopting their new credentialing system. “We’ve cleared much more individuals on time through the use of credentialing in Bullhorn,” Merrill stated. “We’re capable of get our vacationers to the shoppers rather a lot faster.”
Implementing one step at a time
Relating to adopting new credentialing processes, each Turner and Merrill suggested corporations to be open to alter – and to begin small. Implementing incremental modifications permits groups to adapt regularly, guaranteeing a smoother transition. Merrill additionally highlighted the importance of integrating distributors into Bullhorn, enabling groups to work inside a single unified ecosystem.
Upleveling your credentialing course of isn’t about adopting the newest know-how; it’s about remodeling your strategy to compliance and shopper satisfaction. By centralizing, automating, and specializing in person expertise, staffing businesses can’t solely meet trade requirements but additionally exceed shopper expectations. Embracing modern options like Compliance Supervisor paves the best way for a future the place credentialing is greater than a requirement – it’s a strategic benefit.