Zapmap, the UK’s main cost level mapping service, has at present launched its annual satisfaction rankings for high-powered, ‘en-route’ public charging networks within the UK with Fastned coming in first place.
Now in its sixth 12 months, the league desk derives from Zapmap’s annual EV charging survey, carried out throughout October 2023. The survey, which is essentially the most established and complete survey of EV drivers within the UK, noticed report responses from greater than 4,000 electrical automotive drivers.
This 12 months, for the primary time, Zapmap has produced two units of community rankings, to higher account for the distinction in scale and operation between these predominantly targeted on fast or en-route charging and people that are primarily supporting the rollout of on-street or vacation spot chargers. The rankings for on-street and vacation spot charging suppliers might be introduced subsequent week.
For this 12 months’s 2023-24 rankings, Zapmap is once more awarding a ‘Greatest EV Charging Community’ accreditation to the highest scorer, with the others within the high 5 additionally receiving an ‘EV Driver Really helpful’ title. Nonetheless, for the primary time, Zapmap can also be introducing a brand new ‘Up and Coming Community’ accreditation.
As a part of the survey, respondents rated their total satisfaction for the networks they use frequently, which is then used to rank every community out of a most of 5 stars. In addition they rated their stage of satisfaction with the networks in 5 key areas: reliability, ease of use, buyer assist, worth for cash, and cost choices.
In first place this 12 months is the distinctive Fastned community, which gives high-power charging hubs with a number of units at every location. Fastned scored notably extremely for the reliability and ease of use of its charging community, and secures this 12 months’s ‘Greatest EV Charging Community’ badge.
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In second and third place respectively this 12 months are MFG EV Energy and Osprey Charging, two networks additionally specializing in rolling out high-speed charging hubs at a nationwide stage. The 2 networks earn the ‘EV Driver Really helpful’ title for the 2023-24 rankings, alongside Ionity and InstaVolt, which take fourth and fifth place respectively.
The league desk illustrates Zapmap customers’ hottest ‘en-route’ public charging networks within the UK. These operators predominantly provide high-powered charging units, catering to drivers seeking to cost up as shortly as doable throughout longer journeys.
It’s value highlighting that ChargePlace Scotland – which holds seventh place total – takes first place for buyer assist and in addition worth for cash, due to a few of its intensive community of cost factors nonetheless being free to make use of.
On the decrease finish of the desk, bp pulse and GeniePoint have swapped locations, with the previous taking tenth place and the latter coming in at eleven. The 2 networks, which each function numerous cost factors throughout the nation, got here decrease down when it comes to reliability and ease of use – areas each operators are working exhausting to enhance upon.
This 12 months Zapmap has additionally added a brand new ‘Up and Coming Community’ class, for these networks with not fairly the requisite variety of responses from EV drivers within the survey, however whose efficiency would have put them close to the highest of the desk.
The en-route ‘Up and Coming Community’ this 12 months is evyve, a brand new community that already has over 100 charging areas and 220 units throughout the UK, most of them higher-powered units.
Melanie Shufflebotham, Co-founder & COO at Zapmap, stated: “This 12 months has seen continued development within the variety of new electrical vehicles registered, and in parallel vital development within the charging infrastructure that many drivers depend on.
“The outcomes of our annual EV survey spotlight that for a lot of EV drivers availability and reliability of chargers stay a priority. That’s precisely why these rankings and our ‘Greatest EV Charging Community’ accreditations are necessary. They supply suggestions straight from EV drivers and act as a strong indication of which networks are extra reliable.
“Splitting the rankings into two classes displays the rising nature of the market, with many extra gamers and extra specialisation, so it is sensible to match comparable networks.
“Going ahead we hope that each one the cost level networks will proceed to give attention to offering each extra chargers and a dependable, easy-to-use charging expertise for EV drivers.”