easyJet UK UK261 Claim: Fees and Timelines

easyJet's UK operation departs UK airports (London Gatwick, London Luton, Manchester, Edinburgh, Bristol) and falls under UK261 for those flights. easyJet is consistently one of the top 3 UK carriers for UK261 complaint volume. An easyJet UK UK261 claim is filed with easyJet's customer service portal, typically takes 4 to 8 weeks, and is handled by the Civil Aviation Authority (CAA) on escalation.

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  Short-haul (under 1,500 km): £220 per passenger. Covers most intra-UK and UK-to-Europe flights.

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  Medium-haul (1,500 to 3,500 km): £350 per passenger. Greece, Canary Islands, Morocco.

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  Long-haul (over 3,500 km): £520 per passenger. easyJet does not fly long-haul, so this tier rarely applies.

See uk261 amount tiers after brexit for the complete UK261 tier structure.

easyJet uses a templated first-response process. About 40 percent of first responses are rejections citing "extraordinary circumstances" or "weather." Many of these rejections are overturned on CAA escalation. Do not accept the first denial as final.

easyJet's denial often cites ATC strike or airport congestion. Those are sometimes genuine extraordinary circumstances. Weather is rarely one. Push back if the airline cites a common operational cause.

1. 1

   Open the easyJet Manage Booking portal and locate the Delay / Cancellation claim form.

2. 2

   Select the affected flight and fill in the disruption details.

3. 3

   Attach the boarding pass or booking reference. Select cash payment, not voucher.

4. 4

   Paste a short factual statement. Cite UK Regulation (EC) 261/2004 and the specific amount you are owed.

5. 5

   Submit and note the reference number.

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  Days 1 to 14: automated acknowledgment.

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  Days 14 to 30: first response from easyJet consumer team.

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  Days 30 to 60: if approved, bank transfer of cash.

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  Days 60+: CAA escalation path if denied.

If easyJet denies or ignores your claim, escalate to the CAA's Passenger Advice and Complaints Team (PACT). The CAA reviews the case and issues a determination. easyJet follows CAA findings in the majority of cases. See uk caa complaint process explained for the full process.

For comparison with other UK carriers, see:

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  Jet2 UK261 claim fees and timelines

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  British Airways UK261 claim fees and timelines

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  UK261 duty of care meals and hotels

easyJet denials are frequent but overturnable. Check your flight and we handle the filing plus CAA escalation for 25 percent of recovered compensation. For the framework, see the denied boarding compensation guide and the UK261 passenger rights pillar.