TravelStacks
Airline Accountability Index
Every year, airlines collect billions in fares — then make it as hard as possible to collect the compensation they owe when things go wrong. This is the data they don't publish.
Who's Dropping the Ball Right Now
Ranked by Passenger Pain Index — how hard airlines make it to get rightfully owed compensation.
Passenger Pain Index
0 = low friction · 100 = high friction
Airlines don't fear complaints.
They fear patterns becoming public.
Illustrative data — will update as claim volume grows.
PPI: Denial rate (40%) + escalation rate (30%) + response latency (20%) + missing-info rate (10%). Scores reflect claim resolution friction, not flight operations or safety.
Runaround Score: Missing-info demands (40%) + escalation rate (35%) + response latency (25%). Measures process friction independently of outcome.
Passenger Frustration: Observational signal based on keyword spike volume (“delay”, “cancel”, “stuck”) associated with this airline in a rolling 30-day window. Normal → Rising → High. Not a predictive metric.
Why does this exist?
Airlines are not required to proactively tell you what you're owed. They rely on most passengers giving up. We track what actually happens when passengers pursue claims — so you can see the full picture.
How do I use this?
Check your airline's ranking before deciding whether to pursue a claim. A high Passenger Pain Index means the airline is more likely to deny, delay, or demand more documentation than required.
Your airline isn't going to reach out.
Check if your flight qualifies — it takes about 2 minutes.
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