ITA Airways EU261 Claim Guide: Step by Step

ITA Airways is Italy's flag carrier, launched 2021 as successor to Alitalia. EU261 covers every Italy departure and Italy-inbound operated by ITA (including Rome-JFK, Rome-Miami, Milan-Tokyo). An ITA Airways EU261 claim follows the same path as any EU carrier: file with ITA, escalate to ENAC.

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  Under 1,500 km: €250 (Rome-Paris, Milan-Madrid, Venice-Athens).

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  1,500-3,500 km within EU: €400 (Milan-Istanbul, Rome-Canary Islands).

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  Over 3,500 km EU-non-EU: €600 (Rome-JFK, Milan-Tokyo, Rome-Tel Aviv borderline).

See brussels airlines EU261 claim guide step by step and sas EU261 claim guide step by step for peer guides.

ITA absorbed most Alitalia operations but not Alitalia's legal liabilities. Old Alitalia EU261 claims (pre-October 2021) do not transfer to ITA. For more recent claims, ITA handles per standard EU261 rules.

If your affected flight was on Alitalia before October 2021, the claim is against Alitalia in Extraordinary Administration, not ITA.

1. 1

   ita-airways.com > Help > EU261 claim.

2. 2

   Fill flight details and disruption.

3. 3

   Select cash payment via bank transfer.

4. 4

   Submit and note reference.

5. 5

   Wait 30 days for response.

6. 6

   Escalate to ENAC if denied.

ENAC (Ente Nazionale per l'Aviazione Civile) is Italy's national enforcement body. Review typically 12-16 weeks. ITA usually follows findings.

ITA codeshares with Air France, KLM, Delta. Operating carrier handles EU261. Delta US metal is not covered by EU261; ITA-operated is. See klm EU261 claim guide step by step and lot polish EU261 claim guide step by step.

Check your flight. For the framework, see the denied boarding compensation guide.