Transavia EU261 Compensation: Claiming for Delayed or Canceled Transavia Flights

Yes. Transavia operates two subsidiaries: Transavia Airlines C.V. (Netherlands, IATA code HV) and Transavia France (France, IATA code TO). Both are EU carriers fully subject to EU261/2004.

Coverage: EU261 applies to all Transavia flights departing from Netherlands, France, or any other EU airport, and to flights arriving at EU airports operated by Transavia as an EU carrier.

Transavia is part of the Air France-KLM group, though it operates as an independent low-cost carrier brand. For the full EU261 eligibility framework, see the EU261 rights guide.

EU261 compensation for Transavia delays of 3+ hours at the final destination:

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  250 euros: flights under 1,500 km

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  400 euros: flights 1,500 km to 3,500 km

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  600 euros: flights over 3,500 km

Transavia primarily operates leisure routes within Europe and to North Africa. Most routes are under 3,500 km, putting them in the 250 or 400 euro tier. Transavia also operates some longer routes from Amsterdam (AMS) and Paris Orly (ORY) to more distant leisure destinations.

Your claim goes to the operating carrier for your specific flight. Check your boarding pass: flights with HV flight numbers are operated by the Dutch subsidiary; TO flight numbers indicate Transavia France.

Both subsidiaries handle EU261 claims through their respective customer service portals. If you are unsure which entity operated your flight, your booking confirmation will list the operating carrier.

Important: Even if you booked through Air France or KLM (Transavia's parent group), your EU261 claim goes to Transavia as the operating carrier, not to Air France or KLM.

File through Transavia's customer service portal (transavia.com) citing EU261/2004. Include your booking confirmation, flight details, and the delay duration at your final destination.

If Transavia refuses or does not respond within 8 weeks, escalate to the relevant national enforcement body:

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  Dutch Transavia (HV): Dutch Human Environment and Transport Inspectorate (ILT) at ilent.nl

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  Transavia France (TO): French civil aviation authority (DGAC) at ecologie.gouv.fr/dgac

Alternatively, use TravelStacks at 25% to handle the filing and escalation. For a comparison of service options, see EU261 no-win-no-fee services compared and the EU261 rights guide.

Transavia, like other low-cost carriers, may initially deny valid claims citing extraordinary circumstances. If Transavia denies your claim, request a written explanation of the specific extraordinary circumstance cited.

Technical issues on the aircraft, crew scheduling problems, and commercial decisions are not extraordinary circumstances under EU261. If Transavia cites any of these, contest the denial in writing and escalate to the relevant national enforcement body if needed.