Air France Delayed or Cancelled?
EU261 Entitles You to Up to €600.
Air France flights from EU airports are covered by EU261. France gives you 5 years to file. We check your flight, draft the claim, handle denials, and only get paid if you do.
Check My Air France FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Air France passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your Air France flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If Air France cancels or significantly delays your flight and you choose not to travel, EU261 requires a full cash refund within 7 days. On routes to or from the US, US DOT refund rights apply in parallel.
Expense reimbursement
EU261 requires Air France to provide meals, refreshments, and access to communications for delays of 2 or more hours. For overnight disruptions, hotel accommodation and airport transfers must be covered. Document all expenses and include receipts with your claim.
Denied boarding (IDB)
Up to $1,950
If Air France involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from Air France
Check your eligibility
Find your Air France flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Air France
Use Air France's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If Air France ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Air France typically responds within 4 to 6 weeks. If you have not received a final decision after 8 weeks, you may escalate to the DGAC or the Mediateur Tourisme et Voyage for French departures.
Note
Air France claims can be submitted online. For flights departing France, the Direction Generale de l'Aviation Civile (DGAC) enforces EU261 rights and can be contacted if Air France denies a valid claim. France's 5-year limitation period is one of the longest in Europe.
Where to file
- →Refunds: wwws.airfrance.us/en/claims/claim-form
- →Expense reimbursement: wwws.airfrance.us/en/claims/claim-form
- →Denied boarding / complaints: wwws.airfrance.us/en/claims/claim-form
Or skip all this.
TravelStacks files directly with Air France, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Air France compensation, frequently asked questions
Your Air France flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Air France FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.