Allegiant Air Flight Canceled or Delayed?
You May Be Owed a Cash Refund.
Allegiant handles all claims by email, no web form. We manage the process, draft the claim, and follow up until you get what you're owed. No upfront cost.
Check My Allegiant Flight$19 flat fee for refund and reimbursement claims. No win, no fee for denied boarding.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Allegiant passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
Refund
100%
If Allegiant cancels your flight or significantly delays it and you choose not to travel, DOT requires a full refund to your original payment method. Allegiant may offer travel credits first, you are not required to accept them. All refund requests must be submitted by email.
Expense reimbursement
Allegiant's reimbursement coverage for controllable delay expenses is limited. Submit receipts for meals and any out-of-pocket expenses by email to customercare@allegiantair.com. Keep documentation of the disruption type and all costs incurred.
Denied boarding (IDB)
Up to $2,150
If Allegiant involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $2,150 depending on your delay to the destination.
How to claim compensation from Allegiant
Check your eligibility
Find your Allegiant flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Allegiant
Email your claim to customercare@allegiantair.com with your confirmation number, flight details, a description of what happened, and the specific amount you are requesting. Reference the DOT rule by name.
Follow up and escalate if needed
If Allegiant ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Email responses: 7-14 business days. Refund processing: 7-20 days after approval. Allegiant's customer service is email-only, follow-up emails may be required.
Note
Allegiant has no web form for claims, all submissions are by email to customercare@allegiantair.com. Expect a 7-14 business day response time. TravelStacks drafts the claim email, submits it, and follows up directly with Allegiant until your claim is resolved.
Where to file
All claims by email
customercare@allegiantair.comAllegiant has no web form. All refund, reimbursement, and denied boarding claims must be submitted by email. TravelStacks drafts and sends the email for you.
Or skip all this.
TravelStacks files directly with Allegiant, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $2,150. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Allegiant compensation, frequently asked questions
Your Allegiant flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Allegiant Flight$19 flat fee for refund and reimbursement claims.