Hawaiian Airlines Flight Delayed or Canceled?
Check What They Owe You.
We check your Hawaiian Airlines flight against DOT passenger rights, and handle the claim for you. No upfront cost. We only get paid if you do.
Check My Hawaiian Flight$19 flat fee for refund and reimbursement claims. No win, no fee for denied boarding.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Hawaiian passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
Refund
100%
If Hawaiian cancels your flight or significantly delays it and you choose not to travel, DOT requires a full refund to your original payment method, regardless of fare type. Hawaiian may offer travel credits or HawaiianMiles first; you are not required to accept them.
Expense reimbursement
For controllable delays, Hawaiian's Customer Commitment covers meal vouchers and hotel accommodation for overnight controllable delays. Keep receipts for all out-of-pocket expenses and submit through Hawaiian's customer service within 90 days of the disruption.
Denied boarding (IDB)
Up to $2,150
If Hawaiian involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $2,150 depending on your delay to the destination.
How to claim compensation from Hawaiian
Check your eligibility
Find your Hawaiian flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Hawaiian
Use Hawaiian's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If Hawaiian ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Refunds: 7 business days for card payments, up to 20 days for other payment methods. Reimbursement and complaint responses: 2-4 weeks.
Where to file
- →Refunds: hawaiianairlines.com/help
- →Expense reimbursement: hawaiianairlines.com/help
- →Denied boarding / complaints: hawaiianairlines.com/help
Or skip all this.
TravelStacks files directly with Hawaiian, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $2,150. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Hawaiian compensation, frequently asked questions
Your Hawaiian flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Hawaiian Flight$19 flat fee for refund and reimbursement claims.