JetBlue Airways

JetBlue Flight Delayed or Canceled?
Check What They Owe You.

JetBlue has a Customer Bill of Rights — but you may be owed more than automatic credits. We check your full entitlement under DOT rules and file the claim for you.

Check My JetBlue Flight

No upfront cost. We only get paid if you do.

What JetBlue passengers are entitled to

Under US DOT rules, your rights don’t depend on the reason for the disruption — they’re the law.

Refund

100%

If JetBlue cancels your flight or delays it significantly and you choose not to travel, DOT requires a refund to your original payment method. JetBlue may automatically issue TrueBlue points or credits — you are not required to accept these in place of a cash refund.

Expense reimbursement

JetBlue's Customer Bill of Rights provides automatic compensation credits for controllable delays: $50 for 1–1:59h, $100 for 2–2:59h, $150 for 3–3:59h, and $200 for 4h+ or overnight delays. If you haven't received these automatically, you can claim them through JetBlue's help center.

Denied boarding (IDB)

Up to $1,950

If JetBlue involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.

EU261 / UK261 may also apply

If your JetBlue flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3+ hours — regardless of the reason, with limited exceptions for extraordinary circumstances.

JetBlue’s claims process

Where to file

Note

JetBlue's old Zendesk help URL (help.jetblue.com/hc/en-us/requests/new) is now a redirect — use jetblue.com/help directly. JetBlue's Customer Bill of Rights credits are automatic for controllable delays, but may be issued as travel credits rather than cash. If you prefer cash, explicitly request a refund.

Or let TravelStacks handle it for you.

We file directly with JetBlue, follow up, and escalate if needed. You don’t touch a form.

Typical response time

CBoR credits: automatically applied within 5–7 business days for qualifying controllable delays. Manual refund requests: 7–20 days. Reimbursement requests: 2–4 weeks.

What to have ready

  • ✓Booking confirmation or e-ticket
  • ✓Flight number and date
  • ✓Receipts for any out-of-pocket expenses
  • ✓Boarding pass (if available)

Simple, fair pricing

AirHelp charges 35%. We charge 25% — or $19 flat.

Refunds & reimbursement

$19

flat fee

Pay only if we recover something. Covers all DOT-mandated refund and expense reimbursement claims.

Denied boarding (IDB)

25%

of recovery

DOT mandates up to $1,950. We take 25% only if we win.

EU & UK flights

25%

of recovery

EU261 and UK261 up to €600 / £520. We take 25% only if we win.

How it works for JetBlue passengers

01

Enter your JetBlue flight

Tell us your JetBlue flight number and date. We check it against live disruption data and DOT records instantly.

02

We calculate and file

We determine what you're owed — refund, reimbursement, IDB, or EU261 — and file the claim with JetBlue on your behalf.

03

You get paid

We follow up, escalate denials, and handle JetBlue's response. You pay nothing until you're paid.

JetBlue compensation — frequently asked questions

What is JetBlue's Customer Bill of Rights?

JetBlue's Customer Bill of Rights (CBoR) is a voluntary commitment to compensate passengers for controllable delays. For delays within JetBlue's control: $50 for 1–1:59h delay, $100 for 2–2:59h, $150 for 3–3:59h, and $200 for delays of 4 hours or more or overnight cancellations. These are issued as travel credits unless you request a cash refund.

How long do JetBlue refunds take?

JetBlue is required to process refunds within 7 business days for card payments and 20 days for other payment methods. CBoR credits are typically applied automatically within 5–7 business days after the qualifying flight. If you haven't received either within those windows, TravelStacks can follow up.

What if JetBlue offers TrueBlue points or a credit instead of cash?

For a DOT-qualifying cancellation or significant delay, JetBlue must refund you to your original payment method if you request it — TrueBlue points or travel credits do not satisfy the DOT refund obligation. You can reject the credit and formally request cash. TravelStacks handles this.

Can I get EU261 compensation on a JetBlue flight?

EU261 applies to JetBlue flights departing from EU airports, including JetBlue's transatlantic routes to/from London and Amsterdam. If your JetBlue flight departed from an EU or UK airport and was delayed 3+ hours or canceled, you may be entitled to up to €600 or £520 per passenger under EU261 or UK261.

What is JetBlue's denied boarding compensation?

If JetBlue involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to your destination. JetBlue must also rebook you on the next available flight at no extra charge. This is separate from the CBoR credits.

My JetBlue flight was delayed but I didn't get a CBoR credit automatically. What do I do?

If your delay was controllable (not weather or air traffic control) and you didn't receive an automatic CBoR credit, you can claim it through jetblue.com/help. Select your flight and request the applicable credit. TravelStacks can submit this request and follow up if JetBlue doesn't respond.

Your JetBlue flight already happened.
Don’t leave money on the table.

It takes 30 seconds to check. We handle everything else.

Check My JetBlue Flight

No upfront cost. We only get paid if you do.