Lufthansa Delayed or Cancelled Your Flight?
Claim Up to €600 Under EU261.
EU261 gives every passenger on a Lufthansa flight from an EU airport fixed cash compensation for delays of 3 or more hours. Lufthansa claims are submitted by email. We draft and send it for you.
Check My Lufthansa FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Lufthansa passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your Lufthansa flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If Lufthansa cancels or significantly delays your flight and you choose not to travel, EU261 requires a full cash refund within 7 days. On transatlantic routes, US DOT refund rights also apply for flights to or from the US.
Expense reimbursement
EU261 requires Lufthansa to provide meals, refreshments, and communications during delays of 2 or more hours. For overnight disruptions, hotel accommodation and transfers must be arranged or reimbursed. Keep all receipts and include them in your claim email.
Denied boarding (IDB)
Up to $1,950
If Lufthansa involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from Lufthansa
Check your eligibility
Find your Lufthansa flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Lufthansa
Email your claim to customer.relations@dlh.de with your confirmation number, flight details, a description of what happened, and the specific amount you are requesting. Reference the DOT rule by name.
Follow up and escalate if needed
If Lufthansa ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Acknowledgement within 2 weeks. Full decision typically within 6 to 8 weeks. Germany's 3-year statute of limitations gives significant time to pursue older claims.
Note
Lufthansa handles all EU261 compensation claims by email to customer.relations@dlh.de. Include your booking reference, flight number, departure date, and a clear statement of the compensation amount you are claiming under EU261. Lufthansa typically acknowledges within 2 weeks. If denied, escalate to the Luftfahrt-Bundesamt (LBA) in Germany or the relevant NEB for your departure country.
Where to file
All claims by email
customer.relations@dlh.deLufthansa has no web form. All refund, reimbursement, and denied boarding claims must be submitted by email. TravelStacks drafts and sends the email for you.
Or skip all this.
TravelStacks files directly with Lufthansa, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Lufthansa compensation, frequently asked questions
Your Lufthansa flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Lufthansa FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.