Norwegian Air Delayed or Cancelled?
Claim Up to €600 or £520 Under EU261.
Norwegian operates EU and UK routes. EU261 covers departures from EU airports, UK261 covers UK departures. Both give fixed cash compensation for delays of 3 or more hours. We check, file, and only get paid if you do.
Check My Norwegian FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Norwegian passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your Norwegian flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If Norwegian cancels or significantly delays your flight and you choose not to travel, EU261 or UK261 requires a full cash refund within 7 days. Norwegian also operates US transatlantic routes where DOT refund rights apply.
Expense reimbursement
EU261 requires Norwegian to provide meals, refreshments, and communications for delays of 2 or more hours. Overnight disruptions require accommodation and airport transport. These obligations apply even when extraordinary circumstances reduce or eliminate fixed compensation.
Denied boarding (IDB)
Up to $1,950
If Norwegian involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from Norwegian
Check your eligibility
Find your Norwegian flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Norwegian
Use Norwegian's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If Norwegian ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Norwegian typically responds within 4 to 6 weeks. Complex cases or escalations to National Enforcement Bodies add 3 to 6 months.
Note
Norwegian operates under multiple AOC holders across Scandinavia and the EU. For UK departures, UK261 applies and the CAA enforces compliance. For EU departures, the relevant National Enforcement Body handles complaints. Norwegian also operates transatlantic flights from the UK and EU where DOT refund rights apply on US routes.
Where to file
- →Refunds: norwegian.com/us/travel-info/customer-care/compensation-and-refund/
- →Expense reimbursement: norwegian.com/us/travel-info/customer-care/compensation-and-refund/
- →Denied boarding / complaints: norwegian.com/us/travel-info/customer-care/compensation-and-refund/
Or skip all this.
TravelStacks files directly with Norwegian, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Norwegian compensation, frequently asked questions
Your Norwegian flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Norwegian FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.