United Airlines Flight Delayed or Canceled?
Check What They Owe You.
We check your United Airlines flight against DOT passenger rights — and handle the claim for you. No upfront cost. We only get paid if you do.
Check My United FlightNo upfront cost. We only get paid if you do.
What United passengers are entitled to
Under US DOT rules, your rights don’t depend on the reason for the disruption — they’re the law.
Refund
100%
If United cancels your flight or delays it significantly and you choose not to travel, DOT requires United to refund you to your original payment method. United may offer a travel credit first — you are not required to accept it. This right applies to all fare types, including Basic Economy.
Expense reimbursement
United's Customer Commitment covers meal vouchers for controllable delays over 3 hours and hotel accommodation for controllable overnight delays. These are reimbursable out-of-pocket expenses — keep all receipts and submit within 3 months of the disruption.
Denied boarding (IDB)
Up to $1,950
If United involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
EU261 / UK261 may also apply
If your United flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3+ hours — regardless of the reason, with limited exceptions for extraordinary circumstances.
United’s claims process
Where to file
- →Refunds: united.com/en/us/refunds
- →Expense reimbursement: united.com/en/us/fly/help-center.html
- →Denied boarding / complaints: united.com/en/us/fly/help-center.html
Note
The United refund page (united.com/en/us/refunds) shows a sign-in popup on load — click X to dismiss it and access the form without a MileagePlus account. The old customer-care URL is a dead link; the current help center is at united.com/en/us/fly/help-center.html.
Or let TravelStacks handle it for you.
We file directly with United, follow up, and escalate if needed. You don’t touch a form.
Typical response time
Refunds: 7 business days for card payments, 20 days for other payment methods. Reimbursement requests: 3–6 weeks. Submit expenses within 3 months of the disruption.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for any out-of-pocket expenses
- ✓Boarding pass (if available)
Simple, fair pricing
AirHelp charges 35%. We charge 25% — or $19 flat.
Refunds & reimbursement
$19
flat fee
Pay only if we recover something. Covers all DOT-mandated refund and expense reimbursement claims.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win.
EU & UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win.
How it works for United passengers
01
Enter your United flight
Tell us your United flight number and date. We check it against live disruption data and DOT records instantly.
02
We calculate and file
We determine what you're owed — refund, reimbursement, IDB, or EU261 — and file the claim with United on your behalf.
03
You get paid
We follow up, escalate denials, and handle United's response. You pay nothing until you're paid.
United compensation — frequently asked questions
How long do United Airlines refunds take?
United is required to process refunds within 7 business days for credit and debit card payments and within 20 calendar days for other payment methods. If your refund hasn't arrived, United may be in violation of DOT rules — TravelStacks can escalate on your behalf.
Can I get a United refund without a MileagePlus account?
Yes. The United refund form (united.com/en/us/refunds) is accessible without signing in. A sign-in popup appears on page load — click X to dismiss it and access the form as a guest using your ticket number or confirmation code.
What if United offers miles or a travel credit instead of a refund?
You are not required to accept miles or travel credits. DOT rules require United to refund canceled or significantly delayed flights to your original payment method. You can reject any credit offer and formally request a cash refund — TravelStacks can file that request for you.
Can I get compensation for a United flight delay?
Under US DOT rules, United is not required to pay fixed compensation for delays or cancellations. However, you're entitled to a refund if you choose not to travel, plus reimbursement for controllable delay expenses. If your United flight departed from or arrived into Europe or the UK, EU261 or UK261 may entitle you to up to €600 / £520 per passenger.
What is United's involuntary denied boarding compensation?
If United bumps you involuntarily from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on how late you arrive at your destination. United must pay at the gate. If they refuse or you were sent home without compensation, TravelStacks can file and escalate the claim.
Does EU261 apply to United Airlines flights?
EU261 applies to United flights departing from an EU airport regardless of destination. It does not apply to United flights arriving into the EU from the US. UK261 covers departures from UK airports. Compensation can be up to €600 / £520 for qualifying delays of 3+ hours at the destination.
Your United flight already happened.
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Check My United FlightNo upfront cost. We only get paid if you do.