Vueling Delayed or Cancelled Your Flight?
You May Be Owed Up to €600.
EU261 covers all Vueling flights from EU airports. Spain's 1-year claim window is the shortest in Europe, so act now. We check eligibility and handle the full claim.
Check My Vueling FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Vueling passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your Vueling flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If Vueling cancels or significantly delays your flight and you choose not to travel, EU261 requires a full cash refund within 7 days. You cannot be forced to accept a voucher or Vueling credit.
Expense reimbursement
For delays of 2 hours or more, Vueling must provide meals and refreshments. For overnight disruptions, accommodation and airport transport must be arranged at no cost. Retain all receipts for your claim.
Denied boarding (IDB)
Up to $700
If Vueling involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $700 depending on your delay to the destination.
How to claim compensation from Vueling
Check your eligibility
Find your Vueling flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Vueling
Use Vueling's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If Vueling ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Vueling typically responds within 4 to 8 weeks. Escalations to AESA in Spain take 2 to 4 months. File well within the 1-year window for Spanish departures.
Note
Vueling is part of the IAG group (alongside British Airways and Iberia) and operates primarily within Europe. For Spanish departures, AESA (Agencia Estatal de Seguridad Aerea) is the enforcement body. Spain's 1-year statute of limitations applies to claims from Spanish airports. Act promptly.
Where to file
- →Refunds: vueling.com/en/vueling-services/information-and-help/customer-care
- →Expense reimbursement: vueling.com/en/vueling-services/information-and-help/customer-care
- →Denied boarding / complaints: vueling.com/en/vueling-services/information-and-help/customer-care
Or skip all this.
TravelStacks files directly with Vueling, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $700. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Vueling compensation, frequently asked questions
Your Vueling flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Vueling FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.