How to Get a Refund from Frontier Airlines

Frontier Airlines has strict non-refundable policies for most voluntary ticket changes. However, those policies apply only to passenger-initiated changes. Under US DOT rules, when Frontier cancels your flight or significantly delays it (3 or more hours domestic) and you choose not to travel, you are entitled to a full cash refund to your original payment method.

This applies to all Frontier fare types including their basic 'Economy' fares. DOT refund rights override Frontier's non-refundable ticket policy whenever the disruption is caused by the airline.

Frontier's non-refundable policy applies to your changes, not theirs. When Frontier cancels a flight or reroutes you without consent, the non-refundable restriction does not apply and DOT cash refund rules take over.

Submit Frontier refund and reimbursement requests through their customer support page at [flyfrontier.com/customer-support/contact-us](https://www.flyfrontier.com/customer-support/contact-us).

1. 1

   Go to [flyfrontier.com/customer-support/contact-us](https://www.flyfrontier.com/customer-support/contact-us).

2. 2

   Select the topic: Refund Request or Cancelled/Changed Flight.

3. 3

   Enter your booking reference and flight details.

4. 4

   Explicitly state you are requesting a full cash refund to your original payment method under the DOT's refund rule.

5. 5

   List any ancillary fees (bags, seat upgrades) and request their inclusion in the refund.

6. 6

   Submit. Frontier is required to process credit card refunds within 7 business days.

7. 7

   Save your submission confirmation number.

If Frontier rebooks you on a connection instead of your nonstop: a significant change to your itinerary is a valid ground for a refund. Adding a connection to a nonstop booking is a significant itinerary change under DOT rules.

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  FRONTIER Miles on award tickets: If Frontier cancels your award booking, miles must be restored to your account and cash fees refunded.

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  The WORKS bundle: If you purchased Frontier's 'The WORKS' bundle (which includes refundability), refunds for voluntary changes are also covered. Keep this receipt.

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  No phone support for most cases: Frontier's primary claim channel is their website. Budget time for responses.

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  Ancillary fees are all refundable on cancellation: Bag fees, seat fees, and bundle fees paid for the specific flight are owed back when Frontier cancels.

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  Schedule changes: If Frontier significantly changes your departure time, this may qualify as a significant itinerary change under DOT rules, entitling you to a refund.

Frontier has received DOT enforcement attention for its refund practices. File a complaint at transportation.gov/airconsumer if Frontier ignores your claim or only offers travel vouchers for an airline-initiated cancellation.

Or let TravelStacks handle it for $19. We file with Frontier, follow up, and escalate to DOT if needed. Frontier claims often require persistence. We do the persistence.