JetBlue Flight Delayed? Here's What They Owe You

JetBlue is unique among US carriers for having a Customer Bill of Rights that provides automatic credits for delays within JetBlue's control. These credits are on top of your DOT refund rights, not a replacement for them.

• ›

  Departure delay 3+ hours (controllable): $75 JetBlue credit per person.

• ›

  Departure delay 4+ hours (controllable): $100 JetBlue credit per person.

• ›

  Departure delay 6+ hours (controllable): $150 JetBlue credit per person.

• ›

  Ground delay (tarmac) 3+ hours (controllable): $100 credit per person.

These credits are in addition to your federal refund rights. If your JetBlue flight is cancelled or delayed 3+ hours, you can claim both the JetBlue credit AND a full DOT cash refund (if you choose not to travel). They are separate entitlements.

Regardless of JetBlue's Bill of Rights, federal DOT rules give you the right to a full cash refund when your JetBlue flight is cancelled or significantly changed. A significant delay means 3 or more hours domestic or 6 or more hours international.

This refund must go back to your original payment method. It applies regardless of the reason for the delay, including weather. The refund right covers your base fare plus all ancillary fees (seat selection, bags, extras) tied to the disrupted flight. For details on how delay duration affects compensation, see our delay compensation guide.

JetBlue offers refunds through their website and by phone. The Bill of Rights credits are typically issued automatically, but you may need to request them if they do not appear.

1. 1

   Visit jetblue.com and go to "Manage Trips." For cancellations, a refund option should appear.

2. 2

   Call JetBlue at 1-800-538-2583 if the online refund option is not available.

3. 3

   Request a full cash refund to your original payment method and cite the DOT final rule.

4. 4

   Separately, check whether your JetBlue Bill of Rights credit has been issued. These appear in your TrueBlue account.

5. 5

   Keep all confirmation numbers and screenshots for escalation if needed.

Ask for both. JetBlue's automatic credits and your DOT refund are separate entitlements. Make sure you request both if your situation qualifies.

JetBlue operates flights to London Gatwick (LGW) and other international destinations. If your JetBlue flight departed from an EU or UK airport, EU261 or UK261 compensation may apply in addition to DOT rules. EU261 provides fixed compensation of up to €600 per person based on flight distance.

For JetBlue flights departing from US airports to Europe, EU261 does not apply because JetBlue is not an EU carrier. In that case, only DOT rules and JetBlue's Bill of Rights credits are available. Read our EU261 guide for full coverage details.

If JetBlue denies your refund request or only offers a future travel credit, escalate through these channels.

1. 1

   Resubmit in writing through JetBlue's Customer Support form.

2. 2

   File a DOT complaint at transportation.gov/airconsumer.

3. 3

   Contact your credit card issuer to initiate a chargeback if JetBlue refuses a valid refund.

For a detailed walkthrough of the refund request process, including templates and timelines, see our comprehensive refund guide. You can also check your flight to see exactly what JetBlue owes you.